Less than a 2-minute read. Christmas Markdowns Have you decided to take actions on those seasonal items that you brought for Christmas and just aren’t selling? Have you made a poor assortment choice with your range of merchandise for the…
Less than a 2 minute read. By Orla McDonnell Retail Specialist OMD Consultancy Delivering Rapid Retail Results What is a 12 days of Christmas Promo? This type of sale is an item sale. One item per day for 12 days…
Less than a 2 minute read.By Orla McDonnell Retail SpecialistOMD Consultancy Delivering Rapid Retail Results Do you want to make more sales in your business? Try putting these tips into practice with your team. Remember anyone can learn to sell…
1 minute read. By Orla McDonnell Retail Specialist OMD Consultancy Delivering Rapid Retail Results To greet or not to greet that is the question! Have you ever gone shopping with a specific purpose in mind, entered the store and then…
Start date: 23 October 2019 Duration: 6:30pm - 9pm Location: TBC Certificate: N/A Cost: €25 (€39 for Non Chamber & Non Network Members) Course code: N/A Programme overview Christmas often makes or breaks a retail business. With more and more people now shopping online it is…
Less than 2 Minute Read. Surprise and delight your customers can be difficult as it requires you to get creative. The good news is you don’t have to do this alone. In this Retail Customer Service blog, I am going…
Orla McDonnell 1 minute read. What is customer service? and Why do we buy from one company and not another? Is it Price? Convenience? People? Product? What is your why? Very often people stop shopping with you because of an…
Retailers If you are trading online you need to treat your online presence as a business with business goals and not an afterthought. Online customers expect almost instant communication and quick resolution to any problems, just like your in-store customers.…
Retailers how do you get your customers to be your ambassadors and raving fans? Here’s how! Send a card with your online orders to customers with the following details: 1) Your logo and branding 2) Its personalised 3) Your social…
When location, product or pricing are no longer unique and with the increase of online shopping, the customer experience is the key to success or failure.The customer experience is what can make the difference to your bottom line and ultimately…
