Welcome to OMD Consultancy!
Customer Service

What is Customer Service?

Orla McDonnell
1 minute read.

What is customer service? and Why do we buy from one company and not another? Is it Price? Convenience? People? Product?

What is your why?

Very often people stop shopping with you because of an experience they had in your store. Customer service is not rocket science.

Customer service is incredibly important.

It’s the way that most people judge you because they can’t really judge your behind the scenes quality.

Customer service is a massively neglected area. And if you fail on doing the basics then that’s how customers are lost.

You’re going to lose customers if you don’t do the basics.

And it’s really expensive to get new customers to replace an existing regular customer.

You would be mad to fail on a basic because all you need to have is a system.

What are the basics? Here are my top 10 basic customer service rules that are applicable to all businesses.

The 10 Basics Rules of Customer Service

1. MMFI – make the customer feel important.

2. Eye contact and smile.

3. Get people’s names right. A person’s name is one of the most important words to that person.

4. Easy to get hold of.

5. Call back when you said you would.

6. Keep your promises.

7. Invest in your people. Train all of your staff and give them the correct skills.

8. Everything to be clean and that includes the people.
9. Keep customers informed.

10. Adapt to the customer.

It’s really important to get the basics right.
If you fail on any of the basics you could lose a customer.
And it’s important to have a system and to make sure that everyone always follows the rules.

For Customer Service training contact https://www.orlamcdonnell.com/contact/

Contact us for a free consultation today on https://www.orlamcdonnell.com/contact/

This Post Has 578 Comments
  1. MKsOrb

    […]we prefer to honor quite a few other world-wide-web internet sites around the internet, even though they aren?t linked to us, by linking to them. Under are some webpages really worth checking out[…]

  2. dinh cu canada

    […]check beneath, are some totally unrelated internet websites to ours, on the other hand, they are most trustworthy sources that we use[…]

  3. thy uçak bileti

    […]Wonderful story, reckoned we could combine a few unrelated data, nevertheless really really worth taking a search, whoa did 1 find out about Mid East has got extra problerms as well […]

  4. tiec tu chon

    […]although sites we backlink to below are considerably not associated to ours, we really feel they may be essentially really worth a go by means of, so possess a look[…]

  5. cociclosets

    […]just beneath, are several completely not connected web-sites to ours, however, they are certainly really worth going over[…]

  6. Click Here

    […]just beneath, are a lot of entirely not related internet sites to ours, however, they may be surely really worth going over[…]

  7. Kevin David Youtube Video

    […]Wonderful story, reckoned we could combine a handful of unrelated data, nonetheless definitely really worth taking a appear, whoa did one particular find out about Mid East has got more problerms as well […]

  8. Click Here

    […]that would be the end of this write-up. Right here you will find some web pages that we assume you will enjoy, just click the hyperlinks over[…]

  9. Red Congo Strain

    […]that will be the end of this post. Right here you will find some web sites that we consider you?ll enjoy, just click the hyperlinks over[…]

  10. buy relics online

    […]Wonderful story, reckoned we could combine a few unrelated information, nonetheless actually worth taking a search, whoa did one study about Mid East has got a lot more problerms at the same time […]

  11. Sour Lope Strain

    […]although internet websites we backlink to beneath are considerably not associated to ours, we feel they are in fact really worth a go via, so have a look[…]

  12. Aloha Strain

    […]that is the finish of this report. Here you?ll locate some websites that we think you?ll appreciate, just click the links over[…]

  13. tabakvervanger

    […]we prefer to honor several other web web pages around the net, even when they aren?t linked to us, by linking to them. Beneath are some webpages worth checking out[…]

  14. Exile Strain

    […]Every as soon as inside a even though we opt for blogs that we read. Listed beneath are the newest internet sites that we pick […]

  15. Fog Strain

    […]Every when in a whilst we opt for blogs that we read. Listed beneath would be the most up-to-date web pages that we decide on […]

  16. Huron Strain

    […]very handful of web sites that transpire to become comprehensive below, from our point of view are undoubtedly nicely really worth checking out[…]

  17. Pound Of Weed

    […]very couple of websites that come about to be comprehensive below, from our point of view are undoubtedly very well really worth checking out[…]

  18. Og Kush Strain

    […]we prefer to honor several other net websites around the internet, even though they aren?t linked to us, by linking to them. Below are some webpages really worth checking out[…]

  19. Indica vs Sativa

    […]Wonderful story, reckoned we could combine several unrelated information, nonetheless truly worth taking a search, whoa did 1 understand about Mid East has got far more problerms as well […]

  20. Marijuana Dispensary Near Me

    […]Wonderful story, reckoned we could combine some unrelated data, nonetheless truly really worth taking a appear, whoa did 1 master about Mid East has got a lot more problerms as well […]

  21. tabaksvervanger

    […]although web-sites we backlink to beneath are considerably not connected to ours, we really feel they’re actually really worth a go by way of, so possess a look[…]

  22. iota

    […]here are some links to web-sites that we link to due to the fact we feel they’re really worth visiting[…]

  23. sonar

    […]that will be the finish of this write-up. Right here you?ll discover some websites that we believe you?ll appreciate, just click the links over[…]

  24. mapreduce

    […]very handful of internet sites that transpire to become comprehensive beneath, from our point of view are undoubtedly properly worth checking out[…]

  25. Amnesia Thc Oil

    […]that is the end of this report. Here you will come across some web pages that we assume you?ll appreciate, just click the hyperlinks over[…]

  26. lte

    […]that would be the end of this post. Right here you will obtain some sites that we feel you will value, just click the hyperlinks over[…]

  27. software defined radio

    […]Wonderful story, reckoned we could combine a handful of unrelated data, nonetheless seriously really worth taking a look, whoa did one study about Mid East has got far more problerms as well […]

  28. Buy Og Kush Online

    […]although web-sites we backlink to below are considerably not related to ours, we really feel they are basically really worth a go by, so have a look[…]

  29. Gerüstbau

    […]very couple of web sites that transpire to be comprehensive below, from our point of view are undoubtedly nicely worth checking out[…]

  30. pgslot

    […]just beneath, are many entirely not associated web-sites to ours, however, they are certainly really worth going over[…]

  31. Joker

    […]we prefer to honor lots of other world-wide-web web-sites around the internet, even if they aren?t linked to us, by linking to them. Under are some webpages worth checking out[…]

  32. Halal Frozen Whole Chicken

    […]Wonderful story, reckoned we could combine several unrelated data, nevertheless definitely worth taking a look, whoa did 1 find out about Mid East has got more problerms at the same time […]

  33. Légalisation Kenya

    […]Wonderful story, reckoned we could combine a number of unrelated data, nevertheless really worth taking a look, whoa did one study about Mid East has got far more problerms also […]

  34. Beretta cx4 storm for sale

    […]Wonderful story, reckoned we could combine some unrelated data, nonetheless truly really worth taking a appear, whoa did 1 understand about Mid East has got more problerms also […]

  35. Buy Cannabis Oil Online

    […]Wonderful story, reckoned we could combine a number of unrelated data, nonetheless definitely really worth taking a search, whoa did a single find out about Mid East has got additional problerms as well […]

  36. Légalisation Suriname

    […]very handful of internet websites that come about to become comprehensive below, from our point of view are undoubtedly properly really worth checking out[…]

  37. THC Oil for Sale

    […]very couple of web-sites that come about to become comprehensive beneath, from our point of view are undoubtedly nicely really worth checking out[…]

  38. Légalisation Liechtenstein

    […]Wonderful story, reckoned we could combine a number of unrelated data, nevertheless actually really worth taking a look, whoa did a single study about Mid East has got more problerms also […]

  39. Légalisation Lettonie

    […]although websites we backlink to below are considerably not related to ours, we really feel they are basically really worth a go by means of, so have a look[…]

  40. Premium

    […]Wonderful story, reckoned we could combine a number of unrelated data, nonetheless truly really worth taking a look, whoa did a single master about Mid East has got additional problerms at the same time […]

  41. kratom tea

    […]that would be the finish of this post. Right here you?ll uncover some web pages that we assume you will enjoy, just click the hyperlinks over[…]

  42. red borneo kratom

    […]although web-sites we backlink to beneath are considerably not connected to ours, we feel they may be essentially worth a go via, so have a look[…]

  43. hard sex

    […]Wonderful story, reckoned we could combine a few unrelated information, nevertheless truly really worth taking a search, whoa did one particular find out about Mid East has got far more problerms also […]

  44. vcc buy

    […]although web-sites we backlink to below are considerably not related to ours, we feel they may be in fact really worth a go by means of, so have a look[…]

  45. K Beauty

    […]Wonderful story, reckoned we could combine a few unrelated data, nonetheless seriously worth taking a look, whoa did one particular learn about Mid East has got additional problerms at the same time […]

  46. K Beauty

    […]very handful of web-sites that come about to become comprehensive beneath, from our point of view are undoubtedly properly worth checking out[…]

  47. vibrating cock rings

    […]we prefer to honor a lot of other world wide web web pages around the internet, even if they aren?t linked to us, by linking to them. Underneath are some webpages really worth checking out[…]

  48. buy Xanax online

    […]although websites we backlink to beneath are considerably not associated to ours, we really feel they’re in fact really worth a go via, so have a look[…]

  49. Fire Herbal Incense

    […]we prefer to honor quite a few other web internet sites around the net, even though they aren?t linked to us, by linking to them. Underneath are some webpages really worth checking out[…]

  50. Buy Weed Online

    […]although web-sites we backlink to beneath are considerably not associated to ours, we really feel they’re essentially worth a go through, so possess a look[…]

  51. film

    […]very couple of web sites that occur to be comprehensive beneath, from our point of view are undoubtedly effectively really worth checking out[…]

  52. film

    […]check beneath, are some entirely unrelated web sites to ours, on the other hand, they may be most trustworthy sources that we use[…]

  53. Authentic wedding rings

    […]Wonderful story, reckoned we could combine a number of unrelated information, nevertheless seriously worth taking a look, whoa did one particular study about Mid East has got far more problerms too […]

  54. Septic Systems Vancouver

    […]we prefer to honor many other world wide web websites around the net, even though they aren?t linked to us, by linking to them. Underneath are some webpages really worth checking out[…]

  55. singapore cloud accounting

    […]we prefer to honor lots of other world wide web web sites on the web, even though they aren?t linked to us, by linking to them. Beneath are some webpages really worth checking out[…]

  56. faberge egg price

    […]we like to honor a lot of other world wide web web-sites around the web, even though they aren?t linked to us, by linking to them. Under are some webpages really worth checking out[…]

  57. جواهر فري فاير

    […]Wonderful story, reckoned we could combine a couple of unrelated information, nonetheless actually really worth taking a look, whoa did 1 find out about Mid East has got extra problerms also […]

  58. شحن فري فاير

    […]Wonderful story, reckoned we could combine a few unrelated data, nevertheless definitely really worth taking a search, whoa did one particular understand about Mid East has got additional problerms also […]

  59. شحن فري فاير

    […]Wonderful story, reckoned we could combine a few unrelated data, nonetheless genuinely really worth taking a search, whoa did one master about Mid East has got a lot more problerms at the same time […]

  60. Exterminators

    […]although internet sites we backlink to beneath are considerably not connected to ours, we really feel they may be really really worth a go via, so possess a look[…]

  61. 3D Conventions

    […]that would be the finish of this report. Right here you will find some websites that we think you?ll appreciate, just click the hyperlinks over[…]

  62. Buy Tramadol online

    […]very couple of internet websites that transpire to become in depth beneath, from our point of view are undoubtedly very well really worth checking out[…]

  63. Buy Ativan Online

    […]very couple of internet sites that occur to be comprehensive below, from our point of view are undoubtedly effectively really worth checking out[…]

  64. oxycodone for sale

    […]we like to honor quite a few other net websites around the internet, even if they aren?t linked to us, by linking to them. Underneath are some webpages worth checking out[…]

  65. Exterminators near me

    […]Wonderful story, reckoned we could combine a handful of unrelated information, nevertheless truly worth taking a search, whoa did 1 learn about Mid East has got far more problerms as well […]

  66. Seattle rats exterminators

    […]we prefer to honor several other internet sites around the internet, even though they aren?t linked to us, by linking to them. Beneath are some webpages worth checking out[…]

  67. Exterminators near me

    […]Wonderful story, reckoned we could combine a couple of unrelated information, nevertheless genuinely worth taking a look, whoa did 1 study about Mid East has got additional problerms at the same time […]

  68. Seattle rats exterminators

    […]we prefer to honor quite a few other world-wide-web sites around the web, even when they aren?t linked to us, by linking to them. Beneath are some webpages really worth checking out[…]

  69. Exterminators in my areas

    […]Wonderful story, reckoned we could combine a handful of unrelated information, nonetheless actually worth taking a look, whoa did one study about Mid East has got additional problerms also […]

  70. Organic Dog Food

    […]although web-sites we backlink to below are considerably not connected to ours, we feel they are actually really worth a go as a result of, so have a look[…]

  71. Mink Eyelashes Set

    […]we like to honor several other net web pages around the net, even when they aren?t linked to us, by linking to them. Below are some webpages really worth checking out[…]

  72. Champagne Makeup Brushes Set

    […]we like to honor numerous other world-wide-web sites on the internet, even though they aren?t linked to us, by linking to them. Below are some webpages really worth checking out[…]

  73. Nail Art Dotting Pens Set

    […]Wonderful story, reckoned we could combine a few unrelated data, nevertheless truly really worth taking a appear, whoa did one learn about Mid East has got far more problerms also […]

  74. Aloe Lip Balm For Women

    […]we like to honor several other online sites around the web, even when they aren?t linked to us, by linking to them. Underneath are some webpages worth checking out[…]

  75. salmon caviar

    […]we prefer to honor many other web web pages around the net, even if they aren?t linked to us, by linking to them. Underneath are some webpages worth checking out[…]

  76. salmon caviar

    […]Wonderful story, reckoned we could combine a handful of unrelated data, nevertheless actually really worth taking a appear, whoa did one master about Mid East has got more problerms also […]

  77. norwaytoday

    […]Every once in a whilst we opt for blogs that we study. Listed below would be the most up-to-date web-sites that we decide on […]

  78. black caviar

    […]Wonderful story, reckoned we could combine several unrelated information, nonetheless really worth taking a search, whoa did 1 understand about Mid East has got additional problerms too […]

  79. cphpost

    […]Every the moment inside a although we choose blogs that we read. Listed beneath would be the most up-to-date websites that we pick […]

  80. buy Methadone online

    […]we like to honor many other world wide web internet sites on the web, even though they aren?t linked to us, by linking to them. Beneath are some webpages really worth checking out[…]

  81. Red Caviar

    […]although internet sites we backlink to below are considerably not associated to ours, we feel they may be really really worth a go as a result of, so have a look[…]

  82. Red Caviar

    […]very few websites that take place to be detailed beneath, from our point of view are undoubtedly nicely worth checking out[…]

  83. Red Caviar

    […]Every the moment in a even though we pick blogs that we study. Listed below would be the most recent internet sites that we pick […]

  84. Red Caviar

    […]Every the moment in a while we pick blogs that we read. Listed below would be the most current web sites that we select […]

  85. Red Caviar

    […]although internet websites we backlink to beneath are considerably not connected to ours, we really feel they’re basically really worth a go by means of, so have a look[…]

  86. Red Caviar

    […]check below, are some totally unrelated sites to ours, on the other hand, they may be most trustworthy sources that we use[…]

  87. lemonde

    […]that could be the end of this report. Here you will locate some web pages that we assume you will appreciate, just click the hyperlinks over[…]

Comments are closed.